How can we help?

Choose your products, add them to your cart, then enter your contact and delivery details at checkout. Review the order and available payment options before submitting it.

Use the Track Your Order page with your order number and phone number. If you have an account, you can also check the orders section after signing in.

Contact us as soon as possible with your order number. A change or cancellation may only be possible before the order has progressed too far in processing or delivery.

Orders depend on product availability. If an item cannot be fulfilled, Prenaxo may contact you about the affected item and the next steps.

Payment options can vary and are shown at checkout. Available options may include Cash on Delivery, mobile wallet or bank transfer, and online payment where enabled.

Cash on Delivery may be available for eligible orders and locations. Check the payment options shown for your order during checkout.

Delivery charges, if applicable, are calculated using the delivery details you provide and shown during checkout before you place your order.

Keep your order number and payment reference, then contact Prenaxo so the payment and order can be checked. Never share your payment PIN or password.

Prenaxo serves customers across Bangladesh. Available delivery options and charges depend on the address and delivery zone selected at checkout.

Delivery timing can vary by location, product availability and logistics. Your order status may be checked from Track Your Order, and our team can help with order-specific updates.

Open Track Your Order and enter the order number and phone number used for the order. You can also contact support if you need help finding those details.

Contact us quickly with your order number and the correct details. We will check whether an update is still possible based on the order status.

Please contact Prenaxo with your order number and a description of the issue as soon as reasonably possible. Keep the product and packaging where possible so the request can be reviewed.

Contact Prenaxo with your order details and explain what happened. Requests are reviewed based on the order status, product condition and circumstances; any available resolution will be explained by our team.

Call 01608069154 or email prenaxo@gmail.com. You can also send a message through the Contact Us page.